This Privacy Policy describes how Caliber Web Studio, operated by High Caliber Operations LLC ("we," "us," or "our"), collects, uses, and protects information about you when you visit caliberwebstudio.com or use our services. We are committed to protecting your privacy and handling your data with care and transparency.
1. Information We Collect
1.1 Information You Provide
When you contact us, request a quote, or sign up for our services, we may collect:
- Full name and business name
- Email address and phone number
- Business address and location
- Website URL and social media profiles
- Payment information (processed securely via Stripe)
- Any content or materials you submit as part of onboarding
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time on site, and referral source
- Device type and screen resolution
- Interaction data (clicks, scroll depth, form submissions)
This data is collected via cookies and analytics tools described in Section 4.
1.3 AI Chatbot Interactions
Our website may include an AI-powered chatbot. Conversations with the chatbot are processed in real time to generate responses. Please note:
- Chatbot conversations are processed by OpenAI's API services.
- We do not permanently store chatbot conversation transcripts on our servers beyond what is necessary to generate a response and capture a lead (name, email, phone number, if voluntarily provided).
- Do not share sensitive personal information (financial account numbers, passwords, government ID numbers) in the chatbot.
- OpenAI's data processing is subject to their own Privacy Policy and Data Processing Agreement.
2. How We Use Your Information
We use the information we collect to:
- Deliver services: Build and maintain your website, operate AI tools, manage your digital presence.
- Communicate with you: Send project updates, billing notifications, support responses, and service-related announcements.
- Process payments: Manage subscription billing through our payment processor.
- Improve our services: Analyze usage patterns to improve website performance and user experience.
- Marketing: With your consent, send promotional emails about new services or offers. You can opt out at any time.
- Legal compliance: Meet our obligations under applicable law, respond to legal requests, and protect our rights.
3. Cookies & Analytics
3.1 Cookies
We use cookies — small text files stored on your device — to operate and improve our website. Cookie types we use:
- Essential cookies: Required for the site to function. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site.
- Preference cookies: Remember settings such as your theme preference (dark/light mode).
You can manage or disable cookies through your browser settings. Disabling analytics cookies will not affect core site functionality.
3.2 Google Analytics
We use Google Analytics to collect aggregated, anonymized data about site traffic and user behavior. Google Analytics may set cookies and collect data in accordance with Google's Privacy Policy. We have configured Google Analytics with IP anonymization enabled. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4. Third-Party Services
We use the following third-party services in operating our business. Each is subject to its own privacy practices:
We do not sell your personal data to third parties. We only share data with these providers as necessary to deliver our services.
5. Data Retention
We retain your personal data for as long as:
- Your subscription is active and services are ongoing.
- Required to fulfill our legal, accounting, or reporting obligations (typically 7 years for financial records).
- Necessary to resolve disputes, enforce agreements, or comply with legal requests.
Upon cancellation of services, we will retain your data for up to 90 days to allow for data export requests, after which personal data not required for legal compliance will be deleted or anonymized.
6. Your Rights
Depending on your location and applicable law, you may have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-out of marketing: Unsubscribe from promotional emails at any time via the unsubscribe link in any email, or by contacting us directly.
- Data portability: Request a machine-readable export of your data where technically feasible.
To exercise any of these rights, contact us at darrin@caliberwebstudio.com. We will respond to verifiable requests within 30 days.
7. CCPA — California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Do Not Sell: We do not sell personal information as defined under the CCPA.
To submit a CCPA request, contact us at darrin@caliberwebstudio.com.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, access controls, and use of reputable third-party infrastructure providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. For significant changes, we will notify active clients by email. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
11. Contact
For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
dba Caliber Web Studio
Detroit, MI
darrin@caliberwebstudio.com
caliberwebstudio.com
Also see our Terms of Service.